Quality Management System
In line with our Quality, Safety, Environment and Health Policy, our
Quality Management System follows these principles:
The main focus of quality management is to meet customers’ needs and expectations. Sustainable success is achieved when an organization attracts and retains the trust of customers and other relevant interested parties. Every aspect of customer interaction is an opportunity to create more value in that relationship. Understanding their current and future needs contributes to the company’s sustainable success.
Leaders at all levels establish a unity of purpose and direction, creating conditions so as to engage people to achieve the company’s quality goals. Creating unity of purpose, direction, and engaging people help the company to align its strategies, policies, processes and resources to achieve its goals.
Skilled, empowered and engaged people at all levels in the organization are essential to increasing the company’s ability to create and deliver value. In order to run an organization effectively and efficiently, it is important to respect and involve all people at all levels. Acknowledgement, empowerment and improvement of skills facilitate people’s engagement in achieving the company’s quality goals.
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a control system. The Quality Management System consists in interrelated processes. Understanding how results are produced by this system allows the company to optimize its performance.
Successful companies have a continuous focus on improvement. Improvement is essential for an organization to maintain current levels of performance, react to changes in internal and external conditions, and create new opportunities.
Decisions based on the analysis and evaluation of data and information are more likely to produce the desired results. Decision-making can be a complex process and always involves some level of uncertainty. It often involves several types and sources of inputs, as well as their interpretation, which can be subjective. It is important to understand the relationship between cause and effect and possible undesirable consequences. The analysis of facts, evidence and data leads to greater objectivity and confidence in decision making.
For sustained success, companies manage their relationships with relevant interested parties, such as providers. Relevant interested parties influence a company’s performance. Sustained success is more likely to be achieved when the company manages relationships with all interested parties to optimize the impact on its performance. Managing the relationship with your network of providers and partners is particularly important.